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However they are simply the «tip associated with iceberg».

The Financial Ombudsman provider (FOS) has revealed that complaints about payday advances do have more than doubled within the last few couple of years.

The FOS took on 794 new complaints regarding payday loans; in 2011/12 that figure stood at 296, meaning that there has been a 268% rise in complaints within two financial years in the 2013/14 financial year.

In addition to this, the Ombudsman advised so it should already have gotten a lot more complaints, arguing so it has likely only seen the «tip associated with the iceberg».

Resolving issues

Worryingly, the most common cause of grievance had been individuals stating that that they hadn’t removed the mortgage within the place that is first. Payday loan providers have now been dogged by reports of fraudsters taking right out pay day loans in other people’s names, with much critique for the lax identification checks employ that is many. That the Ombudsman has received a lot of complaints about any of it shows it’s still a problem that is big.

Other complaints included service that is poor management, lenders being reluctant to aid those struggling to settle and aggressive commercial collection agency methods. Wonga week that is last the news headlines after it had been forced to spend payment to borrowers targeted by its dubious commercial collection agency antics, which included posing as lawyers to place stress on borrowers to cover up.

The Ombudsman resolved advance installment loans online Virginia the issue in favour of the complainant in 63% of cases. It offers warned loan providers about their bad company methods and would like to see them simply simply just take a far more approach that is»positive whenever tackling their borrowers’ issues.